iPhone XS Tests ‘Confirm’ Apple’s Nasty Surprise
While I like a lot about
new iPhone XS (details) and iPhone XS Max (details), Apple quietly acknowledged they ship with a serious charging problem. And now a new investigative report reveals it’s not the only one…
‘Great Secret Features’ and ‘Nasty Surprises’ are my regular columns investigating the best features / biggest problems hidden behind the headlines.
Discovered by the ever-thorough PiunikaWeb, a significant number of iPhone XS and iPhone XS Max owners are reporting the speakers on their phones do not work correctly. Furthermore, it looks like a fix is not coming soon.
Spelling out the problem, PiunikaWeb cites user reports across Reddit (1,2,3,4,5,6), Twitter, Apple Support Communities, fansite iMore and others where owners explain how the top speaker of their iPhone XS and iPhone XS Max stop working when playing music.
“New gate. The iPhone XS uses both [the] earpiece speaker and bottom speaker to create the stereo effect, after using the iPhone XS Max for a few days, the earpiece speaker stops working,” tweets one affected user. “A restart seems to fix the problem. But will reoccur.”
This issue can be seen clearly in a video created by another affected user:
Curiously, phone calls are not being affected by this issue and this is good news as it strongly suggests the fault is software-related rather than hardware. That said, a fix could take some time as one affected user reports the latest iOS 12.1 beta doesn’t address it.
Once again, I have contacted Apple about this issue and will update this post when/if I heard more.
I’d also reiterate my previous point: right now the smart money is spent on Apple’s iPhone XR. Not only does it deliver the core features of the iPhone XS and iPhone XS Max for a much cheaper price, it comes in more interesting colours, has superior battery life and launches alongside iOS 12.1.
It’s the easiest buying decision you’ll make all year.
More On Forbes